Terms and Conditions

Refunds

Hi Friend, Each Enchanted Botanicals product is made with love & care.

Please make your selection carefully as I cannot accept returns. And while I pack my products with as much care as I create them, sometimes damage occurs during shipping. Not to worry! Just drop me a note here or give me a call at 703-297-6150 within 5 days of delivery. (I will ask for a photo of the damage so I can file a claim with the shipper). You can expect a replacement within a few days at no additional charge (or an immediate refund if a replacement is not available).

Shipping

Enchanted Botanicals’ Shipping Policy

We do our best to process your orders within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders that include a custom item (such as a Custom Energy Spray or Faery Chimes) can take an extra week or more, depending on the amount of orders received.

Domestic Shipping Rates and Estimates

The various shipping options are detailed at checkout. Orders between $100 and $149.99 are available to be shipped for $10. Orders between $150 and $199.99 are available to be shipped for $12. Orders over $200 are available to ship free. Please look over the various options and select the option that saves you the most money.

Local Order Pickup

Skip the shipping fees with local order pickup. Simply select this option at checkout. You will receive an email notification when your order is ready for pickup.

International Shipping

We are happy to ship to international destinations but request that you contact us first so that we may find the best shipping option for you. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Enchanted Botanicals LLC is not responsible for these charges if they are applied and such charges are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at
[email protected]
with your name and order number, and we will look into it for you. Please NOTE: Shipping times may be longer during holiday seasons.

Enchanted Botanicals’ Policies

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

We use your Personal Information only for providing and improving the site and providing intellectual content using email, online programs, video, audio and written content for purchase or subscription along with free resources (“library” “resources”) to customer and website users (“subscribers”, “clients”, “you”.) By using this site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”, You”, “Client”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.

Communications

We may use your Personal Information to contact you via email, newsletters, marketing or promotional materials and other information. For example, if you email us a question regarding the Services, we use the information you provide both your question and your email to answer your question.

We may use the information collected to help improve the quality of your user experience. We also may use the information to notify you about improvements, issues or new Services based on your usage and interests. If we do this, any communication will contain instructions on how to “opt-out” of future marketing communications.

In addition, if you ever want to stop receiving any future marketing communication, or you wish to have your name deleted from our mailing lists, please email [email protected]

Payment and Subscription Data

We do not directly collect, retain, and use payment information. We use a third-party payment processor, and other third-party software as a service for Customer Relationship Management, membership, webinar services, Learning Management Software to provide our service. They may collect Personal Data/Information so you should check their Privacy Policies: Paypal, Authorize.net Cayan, Rainmaker, Mailchimp, WordPress, ECWID, Wix.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier.

Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 10-22-2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]